Technical Support Engineer

Your Company: NET Recruit is proud to be partnering with a global business operating across the EMEA region. Renowned for delivering innovative printing and document solutions, the organisation continues to strengthen its customer service offering and technical support capability as part of its ongoing growth and operational development. As part of this continued investment, the business is seeking to appoint a Technical Support Engineer to join its UK headquarters team. This role will play a key part in delivering high-quality technical assistance to customers and internal stakeholders, ensuring an exceptional support experience across a broad range of hardware, software and network-related solutions. This position is ideally suited to a technically capable and customer-focused support professional who thrives in a fast-paced environment and enjoys combining hands-on troubleshooting expertise with excellent communication and service delivery skills.Your Roles and Responsibilities:While in this position your duties will include, but are not limited to:Providing first and second line technical support for products and solutions via phone, email, remote tools and in-person supportDiagnosing and resolving hardware, software and network-related technical issues in a timely and professional mannerLogging, tracking and managing support cases through the service management system, ensuring accurate documentation and timely resolutionEscalating complex or unresolved issues to the ..... full job details .....