Technical Support Engineer

Technical Support Engineer Oxford, UK (Hybrid - 3 days office/2 days remote) £40,000-£50,000 + Equity Opportunity My client is an innovative, fast-growing technology company developing cutting-edge Spatial AI solutions for the construction, surveying and geospatial sectors. Our client is looking for a Technical Support Engineer to become the link between their engineering team and customers, ensuring software releases are reliable, thoroughly tested, and successfully deployed. you''ll play a key role supporting advanced hardware and software platforms that combine multi-sensor data, edge computing and AI to generate highly accurate 3D spatial models in Real Time. This is an excellent opportunity for someone who enjoys troubleshooting complex technical issues, improving software quality, and working in a collaborative, fast-paced environment where you''ll have genuine influence over product development and customer success. As the Technical Support Engineer, you will: Act as the primary technical support contact for customers deploying the companys technology. Diagnose, troubleshoot and resolve hardware and software issues. Document technical solutions and convert customer feedback into actionable development tasks. Design, develop and execute comprehensive test plans across software, hardware and cloud platforms. Carry out regression, integration and end-to-end testing. Validate cloud portal functionality and secure API communications. Own the software release ..... full job details .....