Technical Support Engineer

Technical Support Engineer (Wireless Technology) Bath City Centre £33k £35k DOE Ready to kick-start your career in cutting-edge wireless tech? Want a role where you ll grow fast, learn loads, and make a real impact from day one?This is your chance to join a dynamic, innovative team at LM Technologies, a company pushing boundaries in Bluetooth, Wi-Fi and IoT solutions used worldwide.We re looking for a confident, proactive Technical Support Engineer who loves solving problems, talking to customers, and diving into technical detail all while keeping things organised and moving forward.Key Responsibilities of the Technical Support Engineer:No two days are the same! You ll be right at the heart of the action: Owning the technical support inbox and delivering clear, helpful first-line responses.Diagnosing issues, gathering evidence, and guiding customers with confidence.Escalating complex cases clearly and accurately to senior engineers.Handling customer calls like a pro (calm, credible and friendly).Joining online and in-person client meetings alongside senior team members.Qualifying inbound technical enquiries and coordinating smooth handovers.Keeping meticulous CRM notes and follow-ups.Maintaining and updating public technical documentation, datasheets and website info.Creating guides, FAQs and product comparisons that make customers lives easier.Supporting exhibitions and events, prepping collateral, taking notes, following up leads.Pitching in across operations and helping ..... full job details .....