Technical Support Engineer

Are you ready to take your career to the next level with an exciting opportunity in a dynamic and innovative environment? This role offers you the chance to make a real impact, working on cutting-edge projects while enjoying a supportive and professional workplace. As a Technical Support Engineer, you''ll play a pivotal role in delivering exceptional technical support and ensuring customer satisfaction, all while enhancing your skills and experience in the electro-mechanical engineering industry.What You Will Do:- Provide timely, professional, and effective pre-sales and post-sales technical support to external customers through written communication, phone, and in-person interactions.- Resolve technical issues in production, including fault finding, wiring, programming PLC and HMI systems, and addressing mechanical fitting or assembly non-conformities.- Conduct special testing of chambers, including research and development profiles, where extra technical expertise is required.- Handle warranty-related matters, liaising with suppliers and ensuring customer accounts reflect accurate chargeable/non-chargeable warranty work.- Support quality audits and production inspections, ensuring products meet the highest standards before dispatch.- Assist the marketing team by communicating technical updates and changes to customers, distributors, and agents.What You Will Bring:- A strong understanding of PLC and HMI control systems, particularly Schneider systems and Ladder logic/ST.- A ..... full job details .....