Technical Support Engineer

Role: Technical Support EngineerLocation: Cheltenham (Hybrid Working)Salary: Up to 35,000Benefits: Hybrid working, company pension, company events, on-site parking, ongoing training and developmentOur client, a well-established IT services provider supporting SMEs across Gloucestershire and the UK, is looking to hire a Technical Support Engineer to join their growing team.This is an excellent opportunity to join a business that prides itself on delivering proactive IT support, cybersecurity solutions and cloud services to a diverse client base. You''ll play a key role in resolving technical issues, supporting end users and helping businesses get the most from their technology investments.What you''ll do Provide first and second-line technical support to customers via helpdesk, telephone and remote support tools Troubleshoot and resolve hardware, software and operating system issues Install, configure and maintain desktop, laptop and peripheral equipment Assist with network administration, connectivity troubleshooting and firewall support Monitor, manage and update support tickets to ensure excellent customer service Maintain accurate technical documentation and knowledge base articles Support Microsoft-based environments and business-critical applications Work closely with colleagues to deliver proactive IT solutions and minimise downtime Contribute to ongoing service improvements and technology projects You''ll collaborate with technical specialists, customers and wider ..... full job details .....