Technical Support Engineer

We are seeking a proactive and technically strong Technical Support Engineer to join a small, specialist team supporting global conferencing and communication solutions.

This is a hands-on support role, focused on troubleshooting, testing, and configuration not field installation supporting customers and partners worldwide.

Technical Support Engineer responsibilities:

• Manage the technical support helpdesk, handling phone and email queries from global customers
• Provide engineering-level technical support, going beyond basic call handling
• Diagnose and resolve issues across audio, video conferencing, and VoIP systems
• Carry out system testing, configuration, and fault finding
• Support live conferencing environments and real-time troubleshooting
• Work closely with internal engineers and management to resolve complex issues
• Deliver technical training to new suppliers and distribution partners
• Maintain accurate records of issues, resolutions, and configurations

Skills & experience required:

• Experience in a technical support / service engineer role
• HNC / HND (or equivalent) in Engineering, IT, or Telecommunications (preferred)
• Strong troubleshooting ability across VoIP, AV, or networking technologies
• Confident supporting customers via phone and email in a fast-paced environment
• Proactive, patient, and detail-oriented approach
• Ability to work independently as a key member of a small technical team

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.