Technical Support Engineer

We have a great opportunity for a Technical Support Engineer from an electronics background to join a small and close-knit team in an all-round technical support role. This would suit a field service/installation Engineer with strong electronics knowledge who wants to be based in one place office/factory-based or a graduate (or equivalent) in Electronic Engineering with customer service skills and experience. It''s a fully office and factory based role supporting customers directly, assembling products and testing/fault finding. Job duties:Provide technical support to customers globally via phone, email and messaging platformsManage and respond to incoming support queries, offering clear and effective solutionsTroubleshoot electronic and IP-based systems remotelyAssemble, test, fault-find and repair products on-siteAssist with product configuration and preparation prior to dispatch Support internal teams including sales, with technical information where requiredContribute to light assembly and testing within a small production environmentSkills and experience required: Electronic engineering background (HNC/HND, degree, or equivalent experience)Understanding of circuits, PCBs and electronic fault findingKnowledge of TCP/IP and IP-based systems Strong communication skills with a customer-focused approachAbility to work proactively and manage workload independently Salary, hours and company benefits:Circa £35,000 Monday - Friday, 8:30am - 5:00pm (early finish Friday - ..... full job details .....