Technical Support Engineer

We are seeking a proactive and technically strong Technical Support Engineer to join a small, specialist team supporting global conferencing and communication solutions. This is a hands-on support role, focused on troubleshooting, testing, and configuration not field installation supporting customers and partners worldwide. Technical Support Engineer responsibilities: Manage the technical support helpdesk, handling phone and email queries from global customers Provide engineering-level technical support, going beyond basic call handling Diagnose and resolve issues across audio, video conferencing, and VoIP systems Carry out system testing, configuration, and fault finding Support live conferencing environments and real-time troubleshooting Work closely with internal engineers and management to resolve complex issues Deliver technical training to new suppliers and distribution partners Maintain accurate records of issues, resolutions, and configurations Skills and experience required: Experience in a technical support / service engineer role HNC / HND (or equivalent) in Engineering, IT, or Telecommunications (preferred) Strong troubleshooting ability across VoIP, AV, or networking technologies Confident supporting customers via phone and email in a fast-paced environment Proactive, patient, and detail-oriented approach Ability to work independently as a key member of a small technical team Wild Recruitment Ltd T/A First Recruitment Services is acting as an ..... full job details .....