Technical Support Engineer (Field Based)

Technical Support Engineer (Field Based)

OverviewWe are looking for a skilled engineer with field repair experience to join us as the Technical Support Engineer (Field Based) for all Home Entertainment products. LGEUK is an expanding company, and we value the ability to manage change through continuous development in customer service offerings.Role involves management and optimization of the repair network, KPI reporting, and ensuring high-quality service to customers in collaboration with the Service Network Manager, Customer Service Operation Team Leader, and Customer Service Director. The position is based at the Weybridge Head Office with travel to the Milton Keynes warehouse and occasional travel to the European Service Academy (Holland), the European TV manufacturing plant (Poland), and the training academy in Korea every two years.Role and ResponsibilitiesAct as the main contact point between major Authorised Repair Companies (ASCs) and LGEUKMonitor, report, and influence the performance of ASCsDevelop and optimise the repair network as requiredDevelop existing KPI reporting from ASCsEnsure ASCs perform against contracts and agreed KPIsUnderstand and react to service scorecard resultsBe proactive and identify opportunities to improveIdentify and onboard new ASCs as required by the businessAct as a single point of contact for the ASC networkReview and rationalise smaller repairersCollaborate with WIP team colleagues to facilitate quick, efficient job managementSupport other Service members with activities like job management, conference calls, and knowledge sharingSome technical understanding is desirable, but the role does not require physical product repairsTravel across the UK is expected; a clean driving license and flexible working hours are requiredSkills, Education and ExperienceSkilled engineer with over 5 years of experienceStrong knowledge of consumer electronics marketsFamiliar with Excel and Microsoft OfficeAbility to analyse service data such as RTATFlexible and self-motivated with a logical approach to workComfortable with change in a dynamic service environmentStrong negotiation abilities and contract managementDriving licence is essentialPrivate Healthcare for Employee and Family25 Days’ Annual Leave (+ Public Holidays)Staff DiscountSubsidised CafeteriaEqual Opportunities for AllLG Electronics U.K. Ltd is an equal opportunities employer. We welcome applications from all suitable persons regardless of race, sex, disability, religion/belief, sexual orientation or age.Right to WorkPlease note: to be considered for this role, applicants must already possess the right to work legally in the United Kingdom.Seniority levelAssociateEmployment typeFull-timeJob functionCustomer Service and EngineeringIndustries: Appliances, Electrical, and Electronics ..... full job details .....