Technical Support Engineer - Boilers and Renewables

Technical Support Engineer - Boilers and RenewablesJob Title: Technical Support Engineer - Boilers and RenewablesJob reference Number: Office Based: LisburnBasic Salary: £40,000 - £45,000 Benefits: Comprehensive benefit packageThe role of the Technical Support Engineer - Boilers and Renewables will involve:Technical Support Engineer dealing with a range of heating solutions such as boilers, heat tanks and renewable heat pumpsThe majority of your time will be acting as first line technical support to merchants, contractors, installers and housing associations for all queries relating to central heating products The remainder of your time offering technical support to internal stakeholders Fielding inbound telephone queries and provide appropriate solutions Carry out product training and familiarisation for both colleagues and customersPrompt and accurate reporting to the Customer Care ManagerEnsure compliance with health and safety procedures The ideal applicant will be a Technical Support Engineer - Boilers and Renewables with:Must have experience within the plumbing, heating and renewables sectorWould be ideal to have knowledge specifically in renewables, heat pumps and air sourced heat pumps however openMay be open to one of the following or closely related: engineer, installer, technical support, technical engineers, technical advisors, Positive telephone manor with the ability to resolve customer queries in a professional manorIT literate (Microsoft Office) Excellent ..... full job details .....