Purpose: ACSUK Ltd. has a vacancy for a 1st Line Technical Support Engineer to join our busy IT Team. You will support users and systems predominantly on HP hardware and a Microsoft environment. You will need to diagnose and troubleshoot software or hardware problems, help users by installing or configuring applications. The IT team is based within our Bournemouth offices; however, we also support our large Cambridge facility where you will be supporting our users and systems. This will also include visiting Bournemouth fortnightly if required. Key Responsibilities: Install, configure, troubleshoot, support and maintain all IT equipment. Provide support for business applications, troubleshooting software and hardware liaising with suppliers where necessary. Provide advanced support for Microsoft Windows and Microsoft Office. Maintain and support Email, Web browsing security, Anti-Virus systems and Windows Update Services. Diagnose and troubleshoot technical issues, including account setup and network configuration. Ask customers targeted questions to quickly understand the root cause of a problem. Track computer system issues through to resolution, within agreed time limits. Talk clients through a series of actions, either via phone, email or chat. Properly escalate unresolved issues to appropriate internal teams (e.g. senior engineers or software developers) Provide prompt and accurate feedback to customers. Refer to internal knowledgebase or external resources to provide ..... full job details .....