Technical Support Engineer

Technical Support Engineer - Security Systems - Luton - Competitive Salary + BenefitsAre you a Technical Support Engineer with a background in physical security systems, access control or CCTV? Are you passionate about solving technical problems and delivering exceptional support?We are looking for a Technical Support Engineer to join a leading security solutions provider at their modern Luton offices. With over 70 years of international expertise and a strong UK presence, this company delivers innovative, integrated security technologies across access control, CCTV, intruder detection, home automation and more.As a Technical Support Engineer, you''ll support customers and partners with fault diagnosis, technical queries, system configuration, and product training. You''ll work across phone, email and remote platforms, with occasional on-site work once trained.Key Responsibilities:Deliver technical support via phone, email and remote toolsMaintain up-to-date product knowledge on hardware and softwareInvestigate and resolve escalated customer issuesCreate and update technical support documentationAttend client sites to resolve issues (after training)Assist with system specifications and custom build panelsCollaborate with customer service, sales, and product teamsContribute to testing of new products and root cause analysisAbout You:2+ years'' experience in technical support or engineeringBackground in physical security systems such as door entry, access control or CCTVStrong ..... full job details .....