Technical Support Engineer

Technical Support Engineer - AftersalesWe are looking for a proactive and customer-focused Technical Support Engineer to join a busy team supporting customers throughout the full aftersales process. This is an excellent opportunity for someone who enjoys problem-solving, communicating with customers, and working collaboratively across departments.The RoleIn this position, you will take responsibility for managing customer issues from the moment they are reported through to successful resolution. You will work closely with customers and internal teams to identify solutions and ensure a positive customer experience.Key responsibilities include:Managing the complete aftersales support cycle, from initial enquiry to final resolutionCommunicating with customers through various channels including email, telephone, online platforms, and face-to-face when requiredInvestigating customer concerns and identifying effective solutionsAsking relevant questions to quickly determine the cause of issuesGuiding customers through troubleshooting steps until problems are resolvedEscalating more complex or unresolved matters to the appropriate internal teamsProviding clear and timely updates to customers throughout the processRecording and tracking all customer issues accuratelyHandling multiple ongoing cases and prioritising workload effectivelyFollowing up with customers to confirm that issues have been resolved to their satisfactionProducing accurate reports to support other ..... full job details .....