Client Local Authority in CroydonJob Title Technical Support Deputy Team LeaderPay Rate 27.45 an hour PAYE/ 35.73 an hour UMBRELLAHours 36 Hours a week(Mon-Fri)9AM-5PMDuration 9 Month ContractLocation HYBRID WORKING- OFFICE BASED IN BWH,CROYDON 2-3 DAYS A WEEKDescription The Deputy Team Leader (Technical Support) at Croydon Council will play a crucial role in supporting the team through an ongoing transformation process aimed at modernising the service. We are looking for a candidate who has experience with planning application processes, validation, CIL, digitisation, and customer service. This position offers an opportunity to work closely with the Team Leader to implement continuous improvement. Key responsibilities include: Assisting the Team Leader in managing daily operations and guiding the team through the modernisation journey.Supporting the implementation of new processes and technologies to improve service delivery.Helping to monitor team performance, providing hands-on support, and mentoring and line managing team members.Ensuring the timely resolution of complex technical issues and maintaining high service standards.Collaborating with other departments and stakeholders to enhance cross-functional efficiency. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and a keen interest in service improvement. They should be adaptable, with the capacity to thrive in a changing environment and support others through the ..... full job details .....