Technical Support Coordinator / Specialist

Job title: Technical Support Coordinator / SpecialistJob location: London, UK (5 Days Onsite)Job type: ContractClient: WiproMandatory Skills: Technical SupportExperience: 5-8 YearsKey QualificationsPassionate about customer service and end-user experience.Ability to assess customer support needs and provide solutions or refer them to other support options available.Experience in supporting the implementation of new software applications through User Acceptance Testing.Excellent time management skills and the ability to make quick decisions.Strong problem-solving skills with the ability to ask helpful and effective questions during the triage phase of end-user support.Effective communication skills that enable comfortable conversations with both small groups and individual users.Job DescriptionUnder the supervision of the Places Technology Product Support Manager, a Places Technical Support Coordinator / Specialist team member is responsible for:Providing end-user desktop support for internally developed software solutions, ensuring high customer service and technical expertise.Performing system administration tasks including user access management, resetting workflows, updating system configurations, and system maintenance.Conducting user acceptance testing (UAT) and production validation testing (PVT) to ensure software quality and functionality prior to deployment and after release.Creating, updating, and maintaining internal knowledge base (kbase) documentation, including user guides, process documentation, and troubleshooting materials.Working within ticketing systems to respond, triage, and escalate customer issues to Technology Project Managers or Engineering teams for resolution.Providing application training for new users to ensure a smooth onboarding experience.Adapting to change as products evolve.Education/ExperiencePrevious help desk or customer technical support experience.Troubleshooting skills.Customer service skills.Software proficiency.Experience with ticketing systems and remote support ..... full job details .....