Technical Support Coordinator

THE COMPANY Sycamore Lighting is a leading manufacturer and supplier of cutting-edge LED lighting and control systems, specialising in the Kitchens, Bathroom and Bedroom lighting sectors. JOB PURPOSE To support our technical, customer service, quality and compliance activities. This role is ideal for someone with strong administrative and customer service skills who is keen to develop their technical knowledge. KEY RESPONSIBILITIES Customer and Technical Support Respond to customer technical enquiries via telephone and email. Manage the technical support inbox. Provide basic technical advice and product guidance. Maintain records of customer enquiries and resolutions. Quotations and Contract Support Prepare customer quotations accurately and promptly. Support project quotations and contract enquiries. Coordinate delivery requirements with the Operations team. Customer Service and Account Support Support key account customers with day-to-day enquiries. Monitor forecasts and delivery schedules. Review shortages, service issues and credit requests. Help maintain high levels of customer satisfaction. Quality and Compliance Support Maintain technical files, certificates and product records. Assist with declarations of conformity and test reports. Support WEEE and packaging compliance submissions. Liaise with suppliers to obtain compliance documentation. Product Testing and Quality Assist with product testing and ageing programmes. Maintain quality records and testing ..... full job details .....