Technical Support Consultant

Technical Business Support ConsultantLocation: GlasgowSector: Travel Technology We''re working with a well-established Travel Management and Travel Technology organisation that''s looking to hire a Technical Business Support Consultant to join its growing technology team. This is a fantastic opportunity for someone who enjoys travel systems, problem-solving, and customer support, and wants to deepen their technical expertise across online booking platforms, GDS, invoicing systems, and workflow automation. The role sits at the heart of the business, supporting both internal teams and external customers across multiple countries and currencies - making it an excellent role for learning, progression, and long-term development.Key Responsibilities As Technical Business Support Consultant, you will:Provide first-line technical support for online booking tools and agent systemsRespond to customer and internal technical queries via email and support ticketing systemsDiagnose and troubleshoot issues across multiple travel booking platformsEscalate complex technical issues to Product Managers and relevant internal teamsSupport customer onboarding and implementation projects alongside the Implementation LeadAssist Sales and Account Management teams with customer system changes and enhancementsManage user access across third-party travel systemsSupport project work, system improvements, and workflow enhancementsMonitor data flows to ensure accurate invoicing and mid-office ..... full job details .....