Technical Support - Cable Management

Technical Support Engineer - Cable Management Systems
Location: West Bromwich B70 (occasional domestic travel required)

Salary: £40,000 - £48,000 per annum dependant on experience

Contract: Full time - Permanent

We are recruiting for our client, a leading global manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions. With a strong international presence and a focus on innovation, they design and deliver high-quality products that support critical industries worldwide.

They are now looking for an enthusiastic, proactive, and technically minded individual to join their Technical team. This role will support the continued growth of their flexible conduit and cable management product range, providing technical expertise to both internal teams and external customers, while contributing to product development and innovation.

Benefits

• 25 days annual leave plus Christmas shutdown
• Company bonus scheme
• Service recognition awards
• Training and development opportunities
• Company pension scheme
• Life assurance (4x salary)
• Discounted gym membership
• Enhanced family-friendly policies
• Employee Assistance Programme (including 24/7 GP access)
• Cash health plan
• Free annual flu vaccination vouchers
• Cycle to work scheme
• Free onsite parking
• Additional wellbeing and lifestyle benefits

Key Responsibilities

• Provide technical support and application advice to internal sales teams and external customers
• Deliver product training and application guidance to support colleagues and clients
• Assess feasibility of project opportunities, including technical viability, cost, resource and capital requirements
• Support the design, development and trialling of new products
• Assist in maintaining product approvals, certifications, and compliance standards
• Contribute to product lifecycle management, including catalogue updates and datasheets in collaboration with Product Management
• Support introduction of new products and services
• Assist Quality teams with product investigations, validations, and testing support
• Maintain product data within ERP/MRP systems (including BOMs and routings)
• Liaise with external test laboratories and approval bodies where required
• Occasional travel to customer and supplier sites, including overnight stays (planned in advance)

About You

We are looking for someone with hands-on experience and strong technical understanding in a relevant environment.

• Experience in electrical installation, cable management systems, or related electrical infrastructure products
• Experience in application support or providing technical guidance to customers and internal teams
• Strong communication skills (verbal, written and presentation)
• Ability to build and maintain strong stakeholder relationships
• Experience working with ERP/MRP systems
• Ability to deliver training and product/application support sessions
• Strong project management and organisational skills
• Analytical and problem-solving mindset with sound decision-making ability
• Customer-focused approach with a commitment to service excellence
• Degree or equivalent in Engineering, Electrical Installation, Design, or related technical field
• Desirable Experience
• Working with flexible conduit systems or cable containment products
• Experience with external test laboratories and certification bodies
• Background in industrial manufacturing environments
• OEM or technical B2B experience
• Supporting commercial growth within key accounts or industrial markets (5+ years preferred)

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