Technical Support Associate

A values driven telecom and ISP business in Brighton is seeking a Technical Support Associate due to continued business growth. They are a small and friendly team looking for someone with a strong desire to work in technical support or 1st line helpdesk, ideally with related technical qualifications. The business offers progression in technical support and the opportunity to undertake relevant certifications with them over time. The Technical Support / 1st Line Support role includes:1st line technical support via phone and email, lots of work on the phone with customers logging technical queries and support tickets Logging and managing support tickets Troubleshooting connectivity, VoIP, and network-related issuesMonitoring systems and responding to service alerts to prevent outagesAssisting with provisioning and administration of telecoms and connectivity servicesWorking closely with internal teams, suppliers, and clientsMaintaining accurate documentation of processes and resolutionsSkills and experience required: Excellent written and verbal communication skillsStrong customer service skills with a confident phone mannerBasic network understanding (Routers, Switches, Firewalls, VoIP, LAN/WAN)Recent graduate (or equivalent) in a tech-related subject OR strong interest in IT/technical supportAbility to learn quickly and adapt to new technologiesSalary, hours and company benefits:£25,000Monday - Friday, 9am - 5:30pm (37.5 hours per week, some flexibility required for out of ..... full job details .....