Technical Support Assistant

My Public Sector client based in Sunderland requires a Technical Support Assistant to work within their Environmental Services Team. The role is due to run through to the end of March 2026, and the hourly rate is 13.69 per hour.The main purpose of the role is to provide support in contract administration, co-ordinating and actioning of servicing and maintenance contracts, and updating appropriate IT systems. In addition, the role will require the candidate to provide excellent customer care, liaising directly with technical staff, suppliers, sub-contractors and customers, ensuring compliance with health and safety rules, regulations and legislation both on an individual and collective basis. Key responsibilities will include: 1. Work in partnership with other Departments and Directorates of the Council and where required external organisations. Assisting in dealing with queries and representations from internal/external clients, Council members and others. 2. Assist with developing and maintaining effective working relationships with internal colleagues and external partners at all levels to facilitate information sharing and service improvements. 3. Assist with, administer and action all requests for services. These can be generated via automated CRM systems, email, telephone or verbally. Assist in the design processes that maximise the use of IT systems and integrate work across Environmental Services. 4. Deal with and support the use of maintenance, scheduling and ..... full job details .....