Technical Support and Service Manager

Lead approximately eight Support Engineers and manage technical escalations, £45 - 50k plus discretionary company performance bonus 25 days holiday eave plus bank holidays, private medical insurance and more Technical Support and Service Manager Location: Lewes, East SussexSalary: £40,000-£50,000 + discretionary company performance bonusWorking pattern: Full-time, office-based, five days per week; UK site visits and occasional international travel Our client is a leading worldwide manufacturer of passenger information systems for the public transport industry. Design, development and the majority of production are carried out at its head office in East Sussex. Following significant growth over the past three years, the business is seeking a Technical Support and Service Manager to lead its UK Technical Support team through continued growth and technological and organisational change. You will manage a team of approximately eight Support Engineers, supporting hardware, software and connected systems across the UK, with occasional international escalation support. The role requires hands-on technical leadership, complex issue resolution and a strong focus on customer service. Reporting to the Head of Account Management, you will work closely with Account Management, Technical, Software, Engineering, Production, Repairs, Sales and Finance teams. Key Responsibilities Manage and develop a team of approximately eight Support Engineers, including workload, priorities and ..... full job details .....