Technical Support Analyst

The Technical Support Analyst will work within the IT operations division and will be responsible for providing technical support across the organisation. This role will assist project planning and provides technical input on design and solution development and implementation. Key Responsibilities of the Technical Support Analyst: Provide on-site IT support to local user base Assist in making the assigned project(s) delivered within time and budget Manage multiple and changing priorities daily Coordinate third party to troubleshoot issues Describe and reinforce skills to provide exceptional service Provide technical assistance, guidance to business partners and work with internal experts and vendors to provide best solution to business needsConfigure, install, monitor and maintain client desktop software and hardware; support mobile workforceTake responsibility for own work and provide support to others in accomplishing their work •Perform other duties as assignedCreate, modify and disable or delete User accounts with the correct security groups in a hybrid environmentTake ownership on IT tickets in the ticketing system and work through them accordinglyGood knowledge of Oracle Database structures and Reporting Key Competencies of the Technical Support Analyst: Demonstrate strong customer service attitudeSolid communication skills Organised and has efficient time management skills Strong attention to detail Ability to work interdepartmentally Exercise strong critical thinking ..... full job details .....