Technical Support Analyst

Technical Support AnalystGlobal Fintech/SaaS in Bristol Hybrid - 2 days per week 40,000 - 50,000 + BenefitsSR2 have partnered with a global Fintech client based in central Bristol, who are looking to hire a crutial position to support their customers with software support. This is a role for someone in both a technical and customer facing role, we''re looking for an old-school diagnostician, someone who can dive deep into complex problems within software and esculate them appropriately. If you''re based locally to Bristol, and looking for a new opportunity to support a business with your highly technical problem solving skills then look no furhter!More about the role and what we''re looking for below:Key responsibilities:Be part of a globally distributed support team, ensuring continuous service availability every day of the year.Use analytical and problem-solving skills to pinpoint issues, apply effective solutions or workarounds, and escalate to technical teams when necessary.Respond swiftly to incoming requests, keeping in mind ticket urgency, customer expectations, and service-level commitments.Deliver exceptional support with a focus on exceeding SLA targets, and escalate challenges appropriately to maintain service quality.Record all interactions and updates clearly in the ticketing system to support team transparency and consistent communication.Recreate reported issues when needed to better understand complex problems and assist with resolution.Contribute to internal ..... full job details .....