https://jobs.co.uk/job/technical-support-analyst-rise-technical-recruitment--54a26863-ba6d-44da-91a2-656481a104d5 RSS feed for Technical Support Analyst at Rise Technical Recruitment. en-gb Mon, 27 Jul 2026 19:45:03 GMT https://jobs.co.uk/job/technical-support-analyst-rise-technical-recruitment--54a26863-ba6d-44da-91a2-656481a104d5 https://jobs.co.uk/job/technical-support-analyst-rise-technical-recruitment--54a26863-ba6d-44da-91a2-656481a104d5 Sun, 26 Jul 2026 23:00:00 GMT Location: Basingstoke | Salary: £30000 - £35000/annum | Type: Permanent | Technical Support Analyst Basingstoke, Hampshire (Office Based) -30,000 - -35,000 + Training + Excellent Benefits 12 Month Fixed Term Contract | Maternity Cover | Immediate Starts Excellent opportunity for a Customer Support Analyst, Service Desk Analyst, or Technical Support Administrator to join a global engineering technology business supporting innovative metering and infrastructure solutions. This is an ideal role for someone from a customer support, technical support, or IT service desk background who enjoys problem-solving, working with customers, and learning new technologies within a supportive team environment. The Role Manage customer incidents and service requests through to resolution using a ticket management system Troubleshoot technical issues, escalating where required, while providing excellent customer communication Maintain accurate documentation, update knowledge articles, and support continuous service improvements Monday-Friday service desk rota (week 1: 8 am-4:30 pm, week 2: 9:30 - 6 pm), 12-month fixed-term contract The Person Experience within Customer Support, Technical Support, Helpdesk, or Service Desk Strong communication, org... Permanent