Technical Support Analyst

Technical Support Analyst Basingstoke, Hampshire (Office Based) 30,000 - 35,000 + Training + Excellent Benefits 12 Month Fixed Term Contract Maternity Cover Immediate StartsExcellent opportunity for a Customer Support Analyst, Service Desk Analyst, or Technical Support Administrator to join a global engineering technology business supporting innovative metering and infrastructure solutions.This is an ideal role for someone from a customer support, technical support, or IT service desk background who enjoys problem-solving, working with customers, and learning new technologies within a supportive team environment.The RoleManage customer incidents and service requests through to resolution using a ticket management systemTroubleshoot technical issues, escalating where required, while providing excellent customer communicationMaintain accurate documentation, update knowledge articles, and support continuous service improvementsMonday-Friday service desk rota (week 1: 8 am-4:30 pm, week 2: 9:30 - 6 pm),12-month fixed-term contract The PersonExperience within Customer Support, Technical Support, Helpdesk, or Service DeskStrong communication, organisation, and problem-solving skillsGood Microsoft 365 / IT skills and experience using ticketing or CRM systemsKeen to learn new technologies and work within a collaborative team Reference: BBBH(phone number removed)To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ed Douglass at Rise ..... full job details .....