Technical Support Analyst

Technical Support AnalystKnutsford3 months + (to permanent)£15 - £18.73 per hour (umbrella)A Technical Support Analyst is required for our technology client. You will provide advanced technical support across platforms and services. You''ll handle escalated issues, troubleshoot complex faults, and work closely with internal teams to deliver excellent customer outcomes.Responsibilities:Resolve 1st/2nd line support tickets and escalations within SLAsDiagnose system, network, and performance issues using logs and monitoring toolsPerform configurations, maintenance, and updates across hybrid cloud and on-prem systemsEscalate complex issues to Level 3 with clear documentationCommunicate professionally with customers and internal teamsExperience required:2+ years'' experience in enterprise IT supportStrong Windows Server, Linux, networking, SQL Server, and Active Directory knowledgeExperience with cloud platforms (Azure/GCP), containers, and scriptingComfortable working to SLAs with a customer-focused ..... full job details .....