https://jobs.co.uk/job/technical-support-analyst-pure-resourcing-solutions-limited--c64e4398-ddb0-40c1-9448-11d5d32394ae RSS feed for Technical Support Analyst at Pure Resourcing Solutions Limited. en-gb Sun, 06 Sep 2026 10:05:38 GMT https://jobs.co.uk/job/technical-support-analyst-pure-resourcing-solutions-limited--c64e4398-ddb0-40c1-9448-11d5d32394ae https://jobs.co.uk/job/technical-support-analyst-pure-resourcing-solutions-limited--c64e4398-ddb0-40c1-9448-11d5d32394ae Sat, 05 Sep 2026 11:51:34 GMT Location: Norwich | Salary: 31000.00-31000.00 Annual | Type: Permanent | Technical Support AnalystNorwich (Hybrid) 31,000 + Bonus I''m delighted to be exclusively partnering with a growing SaaS business as they continue to expand their customer support function. This is an excellent opportunity for a personable and technically minded support professional who enjoys solving problems, delivering exceptional customer service and helping customers get the very best from software solutions. Working within a collaborative team, you''ll support customers throughout their journey, from onboarding and training through to ongoing technical support, troubleshooting and product adoption. This role offers a 35-hour working week, hybrid working, and the opportunity to join a well-established software business with an impressive customer base across the UK. Key ResponsibilitiesProvide 1st and 2nd line support for a SaaS software platformManage and resolve customer support tickets through to completionInvestigate, troubleshoot and diagnose technical issuesDeliver software onboarding, demonstrations and customer trainingSupport software installations and system configurationCreate and maintain customer-facing documentation and knowledge articlesBuild trusted relationshi... Permanent