https://jobs.co.uk/job/technical-support-analyst-pure-resourcing-solutions-limited--ae091018-5311-4436-86bc-201e274290f2 RSS feed for Technical Support Analyst at Pure Resourcing Solutions Limited. en-gb Fri, 04 Sep 2026 22:31:51 GMT https://jobs.co.uk/job/technical-support-analyst-pure-resourcing-solutions-limited--ae091018-5311-4436-86bc-201e274290f2 https://jobs.co.uk/job/technical-support-analyst-pure-resourcing-solutions-limited--ae091018-5311-4436-86bc-201e274290f2 Thu, 03 Sep 2026 23:00:00 GMT Location: Norwich | Salary: £31000/annum | Type: Permanent | Technical Support Analyst Norwich (Hybrid) | -31,000 + Bonus - I''m delighted to be exclusively partnering with a growing SaaS business as they continue to expand their customer support function. This is an excellent opportunity for a personable and technically minded support professional who enjoys solving problems, delivering exceptional customer service and helping customers get the very best from software solutions. - Working within a collaborative team, you''ll support customers throughout their journey, from onboarding and training through to ongoing technical support, troubleshooting and product adoption. This role offers a 35-hour working week, hybrid working, and the opportunity to join a well-established software business with an impressive customer base across the UK. - Key Responsibilities Provide 1st and 2nd line support for a SaaS software platform Manage and resolve customer support tickets through to completion Investigate, troubleshoot and diagnose technical issues Deliver software onboarding, demonstrations and customer training Support software installations and system configuration Create and maintain customer-facing documentation and knowledge articles... Permanent