Technical Support Analyst

2nd Line IT Support Engineer Liverpool On-site Permanent Up to £45,000 per annumProactive IT Appointments are currently recruiting on behalf of a leading employer for an experienced 2nd Line IT Support Engineer to join their team based in Liverpool city centre.This is an excellent opportunity for an experienced support professional who enjoys working in a hands-on, fully on-site environment and is looking to further develop their technical skills across modern Microsoft technologies.The Role:Provide 2nd line support, handling escalations from 1st line teamsDiagnose and resolve a wide range of technical issues across user devices and systemsSupport and administer Microsoft 365 servicesManage and maintain Windows 11 environmentsUtilise Intune for device management and configurationAdminister Active Directory (user accounts, permissions, group policies)Support Azure-based infrastructure (essential)Work closely with wider IT teams to ensure efficient service deliveryMaintain accurate documentation and contribute to process improvementsKey Requirements:Proven experience in a 2nd line support roleStrong technical knowledge of Microsoft 365 and Windows 11Experience with Intune and device managementSolid Active Directory administration skillsEssential: Hands-on experience with Microsoft AzureStrong troubleshooting and analytical skillsExcellent communication and customer-facing abilitiesDue to the volume of applications received for positions, it will not be possible to respond to ..... full job details .....