Technical Support Analyst - Asset Management

Technical Support Analyst - Asset Management (Contract)Are you a skilled Technical Support Analyst with expertise in IT asset management? We''re looking for a proactive and detail-oriented professional to join our team on a 3-month contract based in Norwich, UK, with travel to other sites. Key Responsibilities: Asset Lifecycle Management: You''ll manage the entire life cycle of our IT hardware, including asset tagging, and maintaining our Configuration Management Database (CMDB) by updating new and decommissioned equipment.Technical Support: You''ll provide essential technical support by resolving a range of IT issues, from system errors and network problems to user and program glitches.System andamp; Hardware Maintenance: This role involves maintaining IT hardware like desktops, Servers, and printers, and ensuring proper and safe use by all staff.Policy andamp; Training: You''ll contribute to the development of IT policies and provide training to users and junior staff on new equipment and software. Required Skills andamp; Experience Experience: Demonstrated experience in technical support and IT asset management.Qualifications: Degree-level qualification or equivalent experience in an IT-related field.Communication: Strong communication skills to engage professionally with stakeholders and provide training.Physical andamp; Mental Stamina: The ability to perform physical tasks like moving equipment and maintain concentration during long periods of problem-solving.Randstad ..... full job details .....