Technical Support Agent

Do you enjoy working with computers and helping people? Scout Recruiting is now recruiting on our clients behalf, forTechnical Support Agents. This role will require you to work directly with their customers, educating them on features, diagnose issues and carry out remote remedial work to the software. Day-to-day, they work with Linux (Debian) and MySQL and this is a great opportunity for those with skills or an interest in these areas. You do not need to have advanced knowlege on these systems as you will be fully supported and trained in this role. This is a full time permanent role offering a competitive salary and excellent non salaried benefits. Key Responsibilities: • Understanding the operation of our bespoke software systems, the hardware and software for the both applications, and to seek ways to improve the reliability and performance of the systems. • Take customer calls and attempt to resolve the customer s enquiry or issue by remotely connecting to customer sites. • Telephone customers and talk through certain functions, and explain the causes and solutions to the problems. • Participate in the out of hours support rota (this could amount to 1 week in 8) • Escalate issues to your line manager as appropriate (and according to procedure) • Maintain a high level of call logging issue quality (ensuring others can follow your work) • Liaise with customers professionally at all times • Participate in ongoing training as systems evolve and new features or ..... full job details .....