Technical Support Agent - Level 2 - SaaS

Job Title: Level 2 Technical Support Agent - (SaaS)Location: Brighton (Central, 5 mins from station)Salary: 30,000 + up to 10% annual bonusGym on siteHours: Monday to Friday, 8:30-17:00After 3 months role will be Hybrid with 3 days in the office and 2 days at homeOffice of up to 12 staffOur client are a leading SaaS solutions business for dynamic delivery route planning and optimisation. They work with businesses of all sizes to streamline their operations, improve efficiency, and deliver exceptional service to their customers. Their Brighton office is a vibrant, collaborative space shared with our Sales, Product Management, QA, and Technical teams - all just a few minutes'' walk from the train station and has gym on site.The RoleWe''re looking for a Level 2 Technical Support Agent to join their Customer Support team. You''ll be the go-to point for complex customer queries, providing end-to-end case management from investigation through to resolution.This is a hands-on, problem-solving role where you''ll have direct access to our clients developers and product team - not just to resolve issues quickly, but also to share ideas and suggestions for improving their platform. The client actively encourage you to bring forward new ideas based on your own observations or customer feedback, helping to shape the future of the product.You''ll also work closely with their Sales and Implementations teams to ensure a smooth transition for customers from the pre-sale stage through to full ..... full job details .....