Technical Support Advisor

Technical Support AdvisorUxbridge - Hybrid working after probation£27k to £30k per annumA fantastic role has become available for a Technical Support Advisor to join a wonderful company based in Uxbridge. The ideal candidate will have good technical knowledge and understanding of technical processes as well as exceptional customer service skills. This role would suit candidates working in a retail role where you provide technical support on products, looking for their first office role, or, candidates who have worked in a similar office position before, looking for a new challenge.Are you a technical whizz and savvy with fixing electrical equipment?If so, this is an opportunity you don t want to miss Role responsibilities: Receive inbound calls from customers and make out bound calls where the breakdown has been received by other channelsAdd clear notes on calls which are progressed for attendanceCreate service reports with a clear description once a call has been cleared over the phoneProactively Review remote access reports for faults on equipment likely to cause a breakdownUse Remote access software to log on to customers equipmentWork closely with the Scheduling Team to progress calls in a timely manner where attendance is requiredHighlight any potential escalations to the relevant Managers Candidate profile: Previous experience in a technical support rolePassionate about providing excellent Customer ServiceExcellent telephone manner and good verbal and written ..... full job details .....