https://jobs.co.uk/job/technical-support-advisor-staffbase-recruitment--bb5a5c23-9719-4808-ac51-87838b7041ef RSS feed for Technical Support Advisor at Staffbase Recruitment. en-gb Thu, 18 Jun 2026 19:13:21 GMT https://jobs.co.uk/job/technical-support-advisor-staffbase-recruitment--bb5a5c23-9719-4808-ac51-87838b7041ef https://jobs.co.uk/job/technical-support-advisor-staffbase-recruitment--bb5a5c23-9719-4808-ac51-87838b7041ef Wed, 17 Jun 2026 23:00:00 GMT Location: Worcestershire | Salary: £35000 - £40000/annum + Bonus + Benefits | Type: Permanent | Our client is a leading supplier of bespoke vehicle tracking and telematics systems to a growing number of fleet operators throughout the UK and Staffbase have been appointed to recruit for the position of Technical Support Advisor Basic salary -35K- -40K Negotiable + Bonus + Benefits The Technical Support Advisor will provide 2nd line technical support for customers both online and over the phone. The Role: The Technical Support Advisor will be responsible for providing excellent over the phone, online and technical support for customers. Duties will include but is not limited to the following; Effectively process all customer technical queries via phone, email, chat or online. Raise, process, complete and effectively manage "Tickets" and liaise /escalate to other departments as required. Assist with the remote commissioning of newly installed vehicle telematic software Deliver remote onboarding training for new customers Issue new user profiles and ensure asset register is accuratley maintained up to date Investigate, communicate and resolve online software faults working with customer and IT teams as required. Maintain accurate record of tickets and informa... Permanent