Technical Support Advisor

Who are we?

Welcome to the world of Better Energy by Project Solar UK, the UK’s largest and most accredited Solar Panel Installer!Project Solar UK have installed over 45,000 Solar PV and Battery installations nationwide and saved over 150,000 tonnes of carbon, helping to spearhead the clean energy revolution and drive the UK to a carbon neutral future. Our mission is to empower communities with eco-friendly solutions, and we take pride in being a key player in shaping a greener tomorrow.Role Overview

As a Technical Support Advisor, you’ll play a key role in ensuring customer satisfaction by providing timely and effective support for renewable energy systems. This is a dynamic, customer-facing role that blends technical understanding with excellent communication and coordination skills.You’ll be the first point of contact for customers experiencing issues with their systems, helping to diagnose problems, arrange repairs, and guide them through solutions. You’ll work closely with engineers, project managers, and the maintenance team to ensure every issue is resolved efficiently and professionally.Key Responsibilities

Arrange remedial action including liaison with Maintenance Manager, Project Managers and Maintenance Engineers.Book-in repairs with customersDeal with emergency situations as they arise on a day-to-day basis and ensure prompt and effective resolution of problemsDeal with queries from customers and engineersProvide phone-based and email support technical guidance/support to customers, assistance diagnosing and resolving faults etc.Support the department in the development of appropriate guidance documents, ‘How to’ videos etc. to enable customers to diagnose and repair without the requirement for technical phone support or an engineer visit.Input and analysis of data on CRMAttend training as and when required.Demonstrate commitment to Company policies and act in accordance with Company procedures as directedIn addition, you are required to comply with any other reasonable request made of you by management, in line with job role, skills and experience.Requirements

Customer service experience (required)Technical support experience (preferred)Strong communication and organisational skillsCalm under pressure, professional, and proactiveProficient in MS OfficeDriving licence and own car (required)Benefits

Private medical insurance25 days paid holidayCareer progression and full trainingDiscount PlatformDiscounted gym accessFree on-site parkingJob Types: Full-time, PermanentPay: £25,396.80 per yearBenefits:Company pensionEmployee discountOn-site parkingExperience:Technical Support: 1 year (preferred)Work authorisation:United Kingdom (required)Work Location: In ..... full job details .....