https://jobs.co.uk/job/technical-support-advisor-major-recruitment-oldbury--dde6b6ce-5cb1-4243-a1ca-a0034c1c9b9e RSS feed for Technical Support Advisor at Major Recruitment Oldbury. en-gb Mon, 15 Jun 2026 22:57:44 GMT https://jobs.co.uk/job/technical-support-advisor-major-recruitment-oldbury--dde6b6ce-5cb1-4243-a1ca-a0034c1c9b9e https://jobs.co.uk/job/technical-support-advisor-major-recruitment-oldbury--dde6b6ce-5cb1-4243-a1ca-a0034c1c9b9e Sun, 14 Jun 2026 23:00:00 GMT Location: Wilnecote | Salary: £28000 - £30000/annum Parking | Type: Permanent | Major Recruitment Oldbury are delighted to be recruiting for our professional Tamworth based client who are seeking an experienced Technical Support Advisor to join their busy team. The role is office based and the hours are Monday to Friday 9am to 5pm. This is a customer-facing technical support role, not a general IT job. You will handle incoming support tickets, gather the right information, complete firstline troubleshooting, keep customers updated, and escalate more complex issues to the Technical Support Lead with clear context. The right person will be methodical, good with customers, confident using systems, and comfortable learning technical products over time. You do not need to be a senior engineer, but you do need to be curious, accurate, and able to follow a process properly. Duties and tasks will include: * Acknowledging and triaging incoming support tickets. * Gathering customer, site, device, platform, and issue details. * Resolving straightforward first-line issues using approved troubleshooting steps. * Keeping customers updated clearly and professionally. * Recording actions, customer responses, and next steps accurately. * Escalating complex issues t... Permanent