Technical Support Advisor

Technical Support Advisor Permanent Uxbridge (Hybrid) Up to £42,000We''re partnering with a market-leading organisation in the automotive and telematics sector, currently looking for a Technical Support Advisor to join their growing team in Uxbridge.This is a fantastic opportunity to work with cutting-edge vehicle technology in a business that prides itself on innovation, strong industry partnerships, and a genuine commitment to employee wellbeing and development.The RoleAs a Technical Support Advisor, you will provide high-quality first-line technical support to customers and partners, ensuring issues are resolved efficiently while delivering an excellent customer experience. This role is ideal for someone with a strong automotive or auto-electrical background who enjoys problem solving and working in a fast-paced, customer-focused environment.Key ResponsibilitiesProvide 1st line technical support, resolving customer queries or escalating where necessaryManage inbound and outbound calls and case workloads in line with SLAsTroubleshoot and identify root causes of installation or product-related issuesSupport third-party installers and internal stakeholders with technical queriesAccurately log all interactions using Salesforce CRMBuild strong relationships with customers, partners, and internal teamsContribute to improving customer experience and reducing complaint volumesExperience and Skills RequiredProven experience in auto electrical, vehicle diagnostics, or a similar ..... full job details .....