Technical Supervisor

This role offers an excellent opportunity to join a dynamic team with the purpose of supporting the file handlers to fully investigate credit hire claims from a technical and strategic point of view.The technical supervisor will work directly with the business unit director and Technical manager and be responsible for the supervision, mentoring and coaching of individual credit hire file handlers. They will be responsible to drive policies and strategies to support the technical progression of the file handler and help to achieve technical excellence within the tactical credit hire unit in line with client''s SLA''s.Key Responsibilities•Supervise credit hire file handlers in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained.•Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise.•Assist with pre audit assessments of all files chosen for external client audits and internal audits for the unit •Identify any training requirements and to feedback to the appropriate team leader and tactical delivery director•Undertake all pre-trial reviews no later than 6 weeks prior to Trial/Disposal.•Responsibility to develop all new starters to achieve their first financial authority within 6 months of them joining Keoghs.•Manage individual file handlers on a performance improvement plan when relating to technical issues.•Consistently achieve against personal targets and ..... full job details .....