Technical Supervisor - Ipswich

The role: Technical Supervisor The purpose of the Technical Supervisor is to be responsible for the technical delivery of the contract, ensuring that technical compliance is achieved at all times. Safety is the primary consideration for all operations and must underpin all activities. You will be available to provide guidance to colleagues across the Cluster, including technical knowledge in mechanical and electrical systems to ensure safe, appropriate and compliant solutions and efficient customer service delivery. You will also provide a rapid response to operational incidents and customer issues and will support the Area Operations Manager (AOM) and Contract Support to deliver the FM service. You will work closely with the BU Technical Services Manager (TSM). Key Performance Indicators Statutory compliance and audit performance SLA and KPI achievement (planned and reactive maintenance) Safety performance (incidents, near misses, compliance) Customer satisfaction and service delivery metrics Asset reliability and uptime Team performance and engagementPerson Specification Technical and Professional ExpertiseStrong multi-disciplinary technical knowledge (mechanical, electrical, or building services), with deep expertise in at least one disciplineRelevant technical qualification (e.g. NVQ, HNC/HND, degree or equivalent experience)Authorised Person (AP) status or ability to obtainExperience of supervising technical services in a multi-site FM environmentLeadership and ..... full job details .....