Negotiable
Overview
Technical Success Manager London, UK | Customer Success. Residency in the Greater London Area is required. At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production a concept we call “liquid software.”We’re looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with JFrog customers in UK and I, focusing on three aspects: Accelerate adoption of JFrog products and value realization. Explore new opportunities of expansion by understanding the scope of customer use cases. Enhance customer loyalty.Responsibilities
As a Post Sale Engineer at JFrog you will… Focus on the customer’s continuous interactions with JFrog, the customer’s lifetime value and the associated NPS/CSAT scoresAssist our customers in creating an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the JFrog PlatformProvide Service to the JFrog Sales team by focussing on customers’ strategy, and to make sure the JFrog Platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals, upsells done on timeFormulate and deliver projects by collaborating with JFrog customers based on agreed upon timelinesWork with the Solution engineering and Professional Services teams to ensure all customers complete their projects timely and successfullyMonitor the customer''s health and their perception of the JFrog brand by becoming a Platform Health ExpertBy effectively communicating technical knowledge and operational excellence to customers on best practice and ensuring they maintain a healthy platformBe first point of escalationDevelop full understanding of the JFrog Platform, including: The value proposition and sales messaging; Out of box reporting where needed; Success journey planning and execution; Continuous communication and working relationshipQualifications
To be a Post Sale Engineer at JFrog you need… Bachelor’s/Master''s Degree in technoalogy or business/management7+ years of professional experience preferably in customer success management, relationship management, delivery management, consulting or enterprise delivery3+ years experience in the software industry preferably in SaaS companies in UK and IAbility to effectively liaise with customers and regional teams/leadershipAbility to effectively present technical presentationsFlexibility in working hours to accommodate our global presenceFluent English – Mandatory ..... full job details .....
Negotiable