Technical Success Executive

Are you a logical thinker who loves diving into data, solving technical puzzles, and making complex systems feel effortless for customers? Airship/Toggle have an exciting opportunity for a Technical Success Executive to join the team!Location: Sheffield, S2 5QX (4 days in the office), HybridHours: 37.5 hours a weekJob Type: Full Time, PermanentSalary: £26,228 per annumAbout Airship/Toggle:Airship/Toggle is a leading hospitality SaaS company on a mission to help our hospitality customers deliver exceptional guest experiences. Our platforms simplify operations, enhance communication, and unlock revenue growth for our clients.We pride ourselves on a culture of collaboration, innovation, and thoughtful excellence - where every team member takes ownership, makes an impact, and contributes to the success of our customers.Technical Success Executive - The Role:We''re looking for a Technical Success Executive to join our Customer Success Team and act as the vital bridge between technical execution and customer support. You''ll be the "heavy lifter" for our technical account management - handling setups, configurations, and data management - while acting as a critical escalation point for our Support team.You don''t need to be a developer, but you do need to be SQL-literate and have a knack for translating "tech-speak" into friendly, actionable solutions for our hospitality clients.Technical Success Executive - What you''ll do- Technical Implementation: Manage the technical lifecycle ..... full job details .....