Technical Services Manager

Role Summary

The Technical Services Manager will be responsible for managing our clients technical operations, ensuring exceptional product support for both internal teams and external Dealer Partners. This includes troubleshooting, configuration, repairs, and technical training for a diverse range of professional wireless communications products, including push-to-talk radios and associated accessories. While product-specific training will be provided, candidates must bring a strong foundation in electronics and/or wireless communications and be capable of quickly developing expertise in niche product lines.Key Objectives

Provide high-quality technical support to internal teams and Dealer Partners.Lead fault diagnosis, repair, and configuration for customer equipment.Deliver training, webinars and technical resources to enhance dealer product knowledge.Support product launches and sales efforts with technical expertise.Key Responsibilities

Technical Support and Troubleshooting

Diagnose, repair, and configure push-to-talk and wireless communication equipment.Maintain up-to-date technical knowledge of our clients product range.Provide timely and accurate technical support to dealers and the sales team.

Team and Process Management

Manage the technical services function, including workflow prioritisation and quality control.Maintain repair records, technical documentation, and compliance with warranty processes.

Training and Enablement

Deliver technical training sessions for internal teams and Dealer Partners.Develop product guides, FAQs, and troubleshooting resources.

Collaboration With Other Departments

Assist the sales department with product demos, technical presentations, and customer meetings.Work with purchasing to identify recurring technical issues and recommend supplier improvements.

Skills, Experience and Qualifications

Strong technical skills in electronics or wireless communications.Experience in diagnosing and repairing electronic equipment.Excellent problem-solving and analytical abilities.Ability to explain technical concepts clearly to non-technical audiences.Good organisational skills and attention to detail.Desirable

Experience in push-to-talk or two-way radio systems.Familiarity with networked communications equipment and software integration.Previous experience delivering technical training.Knowledge of Microsoft Business Central and HubSpot CRM.Transferable backgrounds that may be suitable include:Two-Way Radio / RF Communications Technicians (Motorola, Hytera, Icom, Kenwood, etc.)Push-to-Talk over Cellular (PoC) or LTE Network TechniciansMilitary or Emergency Services Communications SpecialistsElectronics Repair Engineers (circuit boards, firmware updates, component-level work)Drone or UAV Service TechniciansIT/Networking Technicians with wireless communications focusSeniority level

Entry levelEmployment type

Full-timeJob function

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