Technical Services Manager

Our client is one of the largest facilities management and maintenance contractors in the-UK, offering market leading opportunities for talented professionals looking for long term career progression.

Due to an increase in upcoming projects, there is now a need for a-Technical Services Manager-to join this highly successful and forward-thinking organisation.

We are looking for a-Technical Services Manager-who wants to work in a diverse role-where no two days are the same.

The-Technical Services Manager,-will be responsible for:

• Oversee day-to-day technical operations at the site, including installation, maintenance, and testing.
• Manage, mentor, and train a team of engineers and technicians, ensuring high performance, adherence to safety protocols, and compliance with site-specific regulations. Ensuring engineers are trained and competent and manage the Training Matrix to identify additional training needs.-
• Work closely with the scheduling and planning teams to manage workforce allocation, address resource constraints (e.g., high volumes of annual leave), and ensure service delivery aligns with planned obligations.
• Monitor and maintain service reliability, addressing any failures promptly and collaborating with the scheduling team to minimise disruptions, such as those requiring visit re-planning.
• Act as the primary point of contact for on-site client interactions, providing updates on project progress, resolving issues, and escalating complex matters to senior leadership
• Ensure all on-site activities comply with required regulations and customers policies and procedures to maintain a safe, organised work environment.
• Manage site-specific budgets, equipment, and resources to optimise operational efficiency.
• Oversee statutory inspections and compliance.
• Oversee critical incidents, Escalations and communications and issues Incident Reports following critical incidents which impacted on business continuity.
• Monitor the System updates reflecting on the relevant Customer Premises status, efficiency and contractual compliance and KPI''s and implements corrective procedures when at risk of failures.- Interface with and manage both the Supplier''s own Contractors and the Customer''s third-party contractors.- Conduct audits to confirm service levels and performance aligns with contractual requirements.
• Manage customers reference libraries, containing drawings, schematics, schedules of devices and plans; Ensure Winter Preparation and Summer Preparation is conducted in accordance with compliance and contractual requirements; Manage the Customer Change Control system and oversee Change Implementation to ensure service delivery is efficient
• Provide regular reports on service delivery performance, project status, and team productivity to senior management and clients. Attend meetings with the Customer and provide technical support; manage action plans and innovation initiatives.

To be successful for this Technical Services Manager role you must have:

• Experience working within critical environments, particularly in technical assurance roles.
• Strong knowledge of relevant engineering standards, statutory compliance, and safety regulations.
• Proven ability to support the delivery of complex technical projects within time, quality, and budget constraints.
• Exceptional leadership and communication skills, with experience engaging stakeholders at all levels.
• Expertise in technical assurance and risk management within critical settings.-
• Strong analytical and problem-solving skills, with attention to detail.
• Ability to work under pressure and manage competing priorities.
• Commitment to-continuous professional development and staying abreast of industry advancements.

If you feel you have the necessary skills set and experience to perform this-Technical Services Manager-role, and you are interested in an opportunity offering unparalleled career development, please apply now.