https://jobs.co.uk/job/technical-services-manager-msp-career-cross-limited--3e8f90ee-4c45-4ebc-b954-ad880f8ddee4 RSS feed for Technical Services Manager (MSP) at Career Cross Limited. en-gb Wed, 29 Jul 2026 19:33:28 GMT https://jobs.co.uk/job/technical-services-manager-msp-career-cross-limited--3e8f90ee-4c45-4ebc-b954-ad880f8ddee4 https://jobs.co.uk/job/technical-services-manager-msp-career-cross-limited--3e8f90ee-4c45-4ebc-b954-ad880f8ddee4 Tue, 28 Jul 2026 23:00:00 GMT Location: Worcester | Salary: £45000 - £60000/annum plus excellent benefits | Type: Permanent | Technical Services Manager (MSP) – Worcester - £45k - £60k + excellent benefits Our client is a leading Managed Service Provider delivering IT Support, Cyber Security, Unified Communications, Connectivity, Cloud and Software Development Services to businesses throughout the UK. Due to continued growth and expansion, we are seeking an experienced Technical Service Manager to lead their technical and pre-sales operations, develop our people, drive service excellence, and ensure the successful delivery of support and project services across the business. This is a senior leadership role responsible for managing technical teams, overseeing service delivery, supporting pre-sales activities, owning technical standards and processes, and ensuring that customer expectations are exceeded. Key Responsibilities include: Team Leadership: Mentor and develop Helpdesk, Field Service, and Project teams; manage capacity and training. Service Delivery: Own day-to-day MSP operations, meet SLAs/KPIs, and handle senior technical escalations. Technical Governance: Maintain technical standards, documentation, and change control processes. Project Delivery: Oversee Microsoft 365 migratio... Permanent