Technical Services Manager

Overview

The Technical Services Team Leader will supervise and lead the Operations and Maintenance Team, taking responsibility for the overall direction, coordination, and evaluation of site maintenance activities. This includes carrying out supervisory responsibilities in line with company policies and applicable laws, such as interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; and addressing complaints or resolving issues. The role places strong emphasis on delivering a world-class building services maintenance program that consistently meets the highest standards of quality and reliability.

Responsibilities

Supervise facility maintenance activities, ensuring operational efficiency and high standards.

Manage and evaluate team performance, maintaining quality standards, compliance, and effective resource allocation.

Act as HVAP for the site, supporting HV shutdowns and asset verification.

Assign, monitor, and close work tickets, preventative maintenance (PPM) tasks, and reactive tickets, achieving 95% compliance.

Oversee and maintain SOPs, MOPs, EOPs, statutory logbooks, and ensure EICR and other statutory testing are up to date.

Lead a daily engineering team of approximately 15 staff, including recruitment, task assignment, meetings, and performance improvement plans.

Monitor and manage the BMS system, daily logs, and overall site operations.

Coordinate contractors and vendors, ensuring safety, access, compliance, and minimal risk to critical loads.

Ensure compliance with company policies, client requirements, HSEQ standards, and regulatory obligations.

Previous experience in building services is preferred.

Vocational qualification in Electrical or Mechanical Engineering (or equivalent).

Strong knowledge of Work Order Control and CMMS systems.

Skilled in subcontractor/vendor management, KPI tracking, capacity planning, and reporting.

Hands-on experience in electrical and mechanical systems.

Effective communicator across digital and phone channels.

Experienced in high-risk activities, with Safe Systems of Work training.

Strong analytical and problem-solving skills.

Ability to analyse issues and develop effective, positive solutions.

Qualifications

Vocational qualification in Electrical or Mechanical Engineering (or equivalent).

Strong knowledge of Work Order Control and CMMS systems.

Experience in high-risk activities with Safe Systems of Work training.

Note: This role is part of ISS, a world-leading workplace and facility management company. Our commitment is to diversity and inclusive hiring practices aligned with the Disability Confident scheme. For queries regarding this role, please contact the Resourcing ..... full job details .....