Technical Services Consultant

Overview

Bristol office location / hybrid / remoteAbout Cegedim

Mission: Founded in 1969, Cegedim is a global technology and services company committed to innovation. Cegedim supplies services, technological tools, specialized software, data flow management services and databases. Its offerings are targeted notably at healthcare professionals, healthcare industries, life science companies, and health insurance companies. Cegedim employs almost 6,500 people in 12 countries and generated revenue from continuing activities of €552 million in 2022.At the International Division of Cegedim Insurance Solutions, our mission is to enable Health Insurers to rapidly add value through our technology solutions. Actisure is our award-winning product which has led us to become a leading worldwide supplier of software to health insurers. The platform provides an open and accessible, end-to-end health and protection insurance administration system; fully hosted and managed on . is an extensive platform consisting of the back-office automation, the API and integration suite and the solutions serving customers and all parties in the insurance value chain.Role

Working as part of a joint company/client team, this client facing role will be predominantly home based but with occasional travel to client sites in the UK and overseas and to the Bristol head office.Responsibilities

Technical Services Consultant role encompasses two main activities: Technical Consulting for both on premise and on cloud Clients, and Configuration, Deployment and Technical Monitoring for our Clients in cloud.Technical Consulting duties will include: Provide technical consultancy to clients and inside the organisation in the deployment and usage of our software; Define the technical architecture for the integration of the software within Client and 3rd party strategic partners ecosystems, including integration strategy, gaps analysis, interface design, security analysis and software selection.Plan, implement and manage data migration activities from client existing systems / applications.Define infrastructure architecture for implementation projects on-premise and on SaaS for software, hardware, and network requirements.Support Enterprise Architecture in pre-sales activities, for example producing conceptual high-level client solution definitions.Participate in implementation projects, owning technical work-streams including liaison with clients on their development and infrastructure activities.Understand and support smooth release delivery and installations for clients.Prepare documentation and present solutions to clients.Gather and document requirements for system enhancements working alongside the development and delivery teams.Develop and maintain technical information and artefacts including continuous improvement to support internal and external needs.Deliver standard packaged Monitoring tools to on premise clients.Occasional travel to client sites, potentially overseas.Cloud Technical Operations will include: Using the ITCare dashboard and alerts, ensure continuous monitoring along with the cloud team of cloud SaaS Clients, react on alerts and work with the different teams to resolve incidents.Anticipate emerging problems by analysing monitoring warnings.Participate in the provisioning of the infrastructure for new Clients or when changes for existing Clients are required.Deploy and Configure the Company platform and IDHP releases in their cloud environments, using deployment and configuration tools released by the Head of Cloud; Deploy and Configure monitoring tools released by the Head of Cloud.With the Technical Services Manager, identify the Cloud and On Premise requirements for Configuration, Deployment and Monitoring tools. Define acceptance criteria and approve or reject new releases.Work with the different teams to develop repeatable process and tools to facilitate the move of new clients to our cloud offer.Flexible over working arrangements out of business hours for overnight or weekend on-call cover.Profile

A natural problem solver, you enjoy investigating, troubleshooting and resolving issues. Ideally your background will be in software development or deployment, preferably in the financial services or insurance industry and principally in Microsoft technologies with experience in:Requirements gathering and ability to document requirements, solutions, and infrastructure architecture design.Delivery of SaaS projects including technical infrastructure, environments, networks, security processes and associated compliance / regulation.Problem solving skills including experience in diagnosing issues in complex distributed architectures involving hybrid cloud scenarios, messaging systems and APIs.Implementing APIs to provide a service-oriented architecture.Installation and configuration of services and applications on Microsoft and/or Linux server/network/platforms.Data migration; System integration design and experience in integrating with 3rd parties.Security best practices and understanding of data protection issues.Thorough knowledge of database systems, including SQL Server (T-SQL), MongoDB.Presentation skills – experience of running client workshops; Training – 3rd parties, client teams (infrastructure, developers).Implementing software in complex IT integration landscapes on premise and SaaS.Experience with Rest APIs and/or WCF services, JSON, SOAP; PowerShell; Web server configurations such as IIS, Nginx; DevOps in cloud; SQL server scripting; Message bus technologies (e.g., NServiceBus); VMware; Virtual App and Desktops.Benefits

In return, there’s a competitive salary on offer alongside an excellent range of benefits, remote working plus you’ll be working with a professional, sociable and friendly team.Office location and useful info

Our International Division strives to be a non-hierarchical company, with a friendly, can-do culture where challenging work and talent is recognised and rewarded. We employ c.80 employees mostly based out of our office in Bristol, along with some consultants working in locations around the world from home or on client sites. We have recently moved into a brand new office within the Programme building at The Pithay in central Bristol. The office space has been designed and fitted out specifically to our requirements to ensure a highly functional, flexible and comfortable working environment. There’s an NCP car park at the rear, good public transport access, secure bike storage and showers, and proximity to restaurants, gyms and shops.We are a friendly team, with regular social lunch or after-work activities as well as work-related events. We have a smart casual dress code.Recruitment contact

Hello, I''m Paul - my team and I manage the Internal Recruitment function for the Cegedim businesses across the UK. You can contact me at (contact information not shown ..... full job details .....