Technical Services Administrator

Overview

Technical Services Administrator

at

NoteMachine UK Ltd - A Brink''s CompanyLocation:

Head Office, CrickhowellHours:

Monday - Friday, 8:30am - 5:00pmDepartment:

Technical ServicesAbout Us

We''re the people behind the scenes keeping the UK''s communications networks running at peak performance. Our mission is simple:

keep everyone connected

- reliably, efficiently, and with minimal downtime. You''ll be part of a proactive, skilled team that solves complex technical challenges, works closely with network providers, and makes a real impact on the quality of service our customers experience.The Role

As our

Technical Services Administrator , you''ll be the vital link between technical operations, suppliers, and our wider business. You''ll monitor and maintain our telecommunications networks, troubleshoot issues before they escalate, and keep everything from stock systems to billing records running smoothly.What You''ll Be Doing

Investigating and resolving network issues (proactive and reactive troubleshooting)Liaising with 3rd party providers and contractors to keep services runningTracking equipment and managing stock using our in-house systemsReviewing and resolving ''bad actors'' to improve network reliabilityCoordinating orders and deliveries for communication solutionsManaging communications billing and ensuring data accuracySupporting ad-hoc projects and team initiativesProviding outstanding customer support to both internal and external stakeholdersWhat We''re Looking For

Tech Skills:

Confident Excel user, IT literate, basic telecoms/networking knowledgeExperience:

Previous admin experience preferred, customer service background a plusWhy You''ll Love Working Here

Be part of a close-knit, supportive team that values your contributionWork in a role that blends technical problem-solving with customer serviceOpportunities to develop your skills in telecoms, networking, and technical adminMake a tangible impact on keeping thousands of people connectedReady to apply?

If you''re detail-driven, tech-savvy, and want to grow in a role where no two days are the same, we want to hear from you!Apply today and be part of keeping the UK ..... full job details .....