Technical Service Operations Manager Equipment - Hospitality

Are you a hands-on service leader with a knack for problem-solving and a passion for customer satisfaction? Whether you come from field engineering, facilities management, or technical customer service, this is a brilliant opportunity to step into a role with real impact and autonomy.
Join a respected company in the hospitality and catering sector, where you’ll oversee service operations, lead maintenance coordination, and ensure high standards across the UK. You’ll be the go-to person for technical support, customer queries, and service delivery — with the freedom to shape systems and drive improvements.

What You’ll Be Doing
•     Allocating work, managing schedules, and ensuring timely, high-quality service
•     Coordinating parts supply and usage, improving systems and efficiency
•     Handling customer queries and resolving technical issues
•     Conducting site visits and supporting clients directly
•     Monitoring service performance and identifying trends for improvement

What You’ll Bring
•     Background in field service, technical support, or facilities management
•     Strong technical knowledge — ideally in catering, refrigeration, or similar equipment
•     Excellent communication and customer service skills
•     Organised, self-motivated, and able to work independently
•     Willingness to travel across the UK, with occasional overnight stays
•     A flexible, solutions-focused mindset

Why Join?
•     Be part of a collaborative, supportive team
•     Make a difference in sustainability and equipment lifecycle management
•     Enjoy a varied role with autonomy and responsibility
•     Competitive salary and benefits package

Ready to lead service operations with confidence and care? Apply now or contact Ashley at Summit Recruiters for more information.