Technical Service Manager to the Workington Mill

Overview

Technical Service Manager to the Workington Mill. Holmen Board and Paper is a Swedish company and a member of the Holmen Group. The Workington Mill produces premium paperboard under the brand Incada. Our integrated pulp and paperboard mill is located to the west of the Lake District in the north of England, and the group employs approximately 340 people. Since 2013 we have powered the mill almost entirely by fossil fuel free energy.An exciting opportunity has arisen for a Technical Service Manager. Reporting to the Technical Service Manager (Team Leader), the successful candidate will provide specialist technical service support for the resolution of customer complaints and technical enquiries."A smart and meaningful choice" for someone looking to contribute to a pioneering customer-oriented business.Disability access: Disabled applicants are welcome and encouraged to apply. We will make accommodations during the recruitment process to ensure accessibility.Responsibilities

Investigate customer complaints according to actions, timings and responsibilities defined in the company claim handling process.Use appropriate measurement and review techniques to:Guide and facilitate focused corrective actions and validate product quality improvements.Ensure claim trends are communicated internally and externally in a clear, timely and concise way when required (e.g., large quality issue).Communicate technical issues clearly between market-based Technical Service Managers and the respective mill departments.Participate in or request market-based customer and supplier visits to gain specific customer and market knowledge.Represent the mill in discussions/projects with Customers and other Holmen Board and Paper organisations.Ensure customer expectations and requirements are understood and customer care is promoted within the mill.Provide support to the Product Development Process.Participate in ad-hoc projects, including ISO auditing when required.Qualifications

Be educated to degree level in a science-based subject or have an equivalent industry-recognised qualification or experience in Papermaking/Printing/Converting.Possess excellent knowledge of Holmen Board and Paper products, processes and competitors.Possess excellent knowledge of Holmen Board and Paper Sales and Marketing, Logistics and Purchasing organisations.Possess excellent knowledge of Customer requirements.Have excellent knowledge of the Company’s IT system.International travel: valid passport.Valid driving licence.What we offer

A competitive salaryFantastic contributory pension planLife assurancePrivate Medical InsuranceA range of benefits to support your health and wellbeingOpportunities to develop and growAnnual uniform allowanceOccupational Health provisionOn-site staff canteenCycle to work schemeFamily friendly procedures including enhanced maternity leave and menopause procedureExclusive staff discounts and deals through Benefit HubSocial Club with regular events throughout the yearAbout Holmen

Holmen is an equal opportunities employer that values diversity and is committed to providing equal employment opportunities for all employees and all applicants for employment. We are devoted to developing our teams and ensuring that our staff have the courage, commitment and responsibility to perform at their best. We provide significant resources to enable you to achieve your potential and expect our staff to perform to the best of their ability at all times.How to apply

If you’re looking for the opportunity to challenge yourself and make a positive impact with a pioneering customer oriented business, we’d love to hear from you. To apply, please click the “Apply for this position” link at the end of the advert and upload your CV to arrive by no later than 1800 hours on Friday 3 October 2025.We let the forest grow and give Holmen’s operations are powered by the forest. The growing trees, the water rushing down the mighty rivers and the wind blowing through the treetops. This is the heart of Holmen, a business built around the forest ecocycle and the renewable products we can create from it. Our business areas are Forest, Renewable Energy, Wood Products, Paperboard and Paper, with a workforce of 3,500 ..... full job details .....