Technical Service Delivery Manager (Technical Account Manager)

Role: Technical Service Delivery Manager (Technical Account Manager)Location: London, UK - With Occasional onsite presence) Type of role: 6 Month Contract with Potential extensionPayrate: 28 Per Hour - 32 Per Hour Inside IR35 Target Industry: Service Providers / Networking TelecomsAre you an operational leader with a solid foundation in network infrastructure and crisis management? We are looking for a Technical Account Manager to act as the primary operational liaison for key Service Provider clients across Northern Europe and the UK.What You''ll DoDrive Incident Escalations: Act as the critical point of escalation during high-priority network outages (Sev-1/Sev-2), coordinating cross-functional engineering teams to ensure rapid resolution.Client Relationship Management: Build trust with client operations teams, keeping stakeholders informed and delivering post-incident Root Cause Analyses (RCA).Maximize Availability: Partner with specialized technical teams and lead operational Quarterly Business Reviews (QBRs) to drive continuous service improvements.What We''re Looking For3+ years of experience in Technical Account Management, Incident Escalation, or Service Delivery within networking/telecoms.Strong background in ITIL framework (Incident, Problem, and Change Management) and SLA management.High-level understanding of routing, switching, and IP networking concepts (Cisco, Juniper, or similar ecosystems).Exceptional communication skills with the ability to bridge technical ..... full job details .....